National Brokers Insurance Services Inc. has grown to become a leading Canadian and international broker of property and casualty insurance products and services.
Whether your organization operates around the globe or locally, we are your connection to the international insurance world.
Our licensed professionals take a pro-active consultative approach to understanding the risks in your business, resolving problems and recommending insurance that covers your operations from all angles.
Our goal is to be a one-stop for your insurance needs, including:
- Commercial Insurance
- Personal Insurance
- Group Insurance
- Special Insurance Programs
National Brokers Insurance pledges to do what is right for its customers. We will achieve the best results based on what is social, economical, ethical and environmentally conscientious.
Call it a mission statement, a vision or just our promise to clients and employees, we have a set of core values that guide our approach to doing business and creating client solutions.
Our clients expect nothing less from us, and we strive to deliver the highest levels of customer service and product excellence. That’s one reason why we discuss the “Circle of Operational Excellence” with our clients – ensuring they are aware of their coverage options for commercial insurance, personal insurance, life, disability and group benefits.
From our staff training to our technology investments, we ensure our systems and people deliver a top-quality solution for clients. As an example, much of our operations are paperless, which helps to ensure client files and information are available on a confidential basis to any licensed team member. That means any of our team members can help you when you call, even if your regular contact is out of the office.
National Brokers Insurance is recognized in the industry and among clients for its strong experience, responsive client service, excellent product knowledge, pro-active risk management and loss control, and its unique claims advocacy processes. Taken together, these elements help us deliver on the core value of integrity.
From the start, our motto has been: We take pride in caring for our customers! We value the relationships we have built with our clients and insurance companies. Underlying these strong bonds is our commitment to professionalism. As proof, we only have to look at the many client referrals we receive – likely, the best compliment for any business.
National Brokers Insurance follows a structured approach to building solid customer relations using an integrated team concept and business processes that enhance client service and retention.
We use a team-based strategy, including key contact back-ups, with most clients because it’s not enough to have multiple ways for customers to make contact – we need to be responsive to questions, feedback and complaints at any time.
We believe recruitment of top-notch employees, and continuous training and education are essential to providing superior customer service. Our culture fully engages and empowers co-workers to pursue personal development to better serve clients and achieve our company’s full potential.
Being “a full service brokerage” is among our biggest competitive advantages. This requires an organizational culture that embraces rapid decision-making, responsiveness and flexibility.
We also cultivate strong relationships with insurers, select partnerships and alliances that expand our product and service offerings, global reach and support capabilities.
Our vision, values and mission expectations and standards are clearly defined: Our company core values encompass excellence, quality, integrity and relationships.